Why do I not see published products in my Etsy store?

Thank you for letting us know. Have you checked your Draft Listings? Once you publish from the AOP APP to Etsy, it will go to drafts first and from there you can publish to make it live in your Etsy store.

Check here where to find the draft listings:

https://www.screencast.com/t/gUhhloBYTV




Are your prices in USD? What is your currency? 


The prices shown in the AOP APP is your store currency, but AOP charges your store in USD when we receive an order, we can only charge in USD, and the only currency we can use for now as we cater to customers globally we need to charge and use currency in general for the billing.




Do you offer a branding option? I want to put my store logo for branding.

Kindly check the article below for more options and details you need.

https://aopplus.freshdesk.com/support/solutions/articles/77000273016


What is your policy for refunds? Replacements? What if my customer does not like the order? What if they want to change the size from what they received?

Please kindly check our AOP Policy (refund, replacement, order update)

https://aopplus.freshdesk.com/support/solutions/articles/77000262742


What brands are your guys using in the shirts? Do you have Bella and Canvas? Do your offer Gildan? How to know what you use for the shirts?

You can check our article below for the brands, the actual sheet for the products will be updated very soon as we have added more products than what was in there.

https://aopplus.freshdesk.com/a/solutions/articles/77000226428


Why is my tracking to the US sits in transit for a long time? US Tracking not working? No Update on tracking to the US.


When we create a label for US orders, it will come out as US address (which is our US facility), we send all our US orders there and hand it over right away to USPS.


Tracking update will only happen when the order reaches the US facility, it will show Pre-Shipment status when the order is in transit from here London to the US. Usually, orders reach the US in 1-2 weeks

(Normal time 3-5 business day)


I want to create a new design under the same product? I want to offer more designs for my store? 


You can go back to the Collections tab and upload your new design, name the collection, and publish them to your store. Each design will have one collection on each. 


If you are looking to only publish and sell certain products you can enable/disable the products. Check this article below:

https://aopplus.freshdesk.com/support/solutions/articles/77000262972


Do you have a minimum order required? Do you dropship? 


We are a print on demand dropshipping company. We do not have a minimum order required, we print per demand, we can accommodate per piece order or in bulk too, the same price goes to either.


Can you use dark fabrics for sublimation? Why is there only white for sublimation or alloverprint?

I am afraid we have only it on white, Sublimation is a dye process, therefore it is designed for white and light colors only which gives great print quality. 


Do you guys print all over cotton fabrics, not polyesters?
We have tried printing sublimation thru cotton, but the print quality is really not good. Also, the vibrancy of print is very low compared to poly. Sublimation needs a polyester surface indeed to bind the ink too and make the print last long and colors are good in the print, which is not possible for cotton fabrics I am afraid. 


You can check this photo for the difference between the two fabrics after print - https://www.screencast.com/t/bw1MokbPUy


What are your prices and shipping costs

You can check the article below on our Product cost and Shipping cost

https://aopplus.freshdesk.com/support/solutions/articles/77000273102-shipping-cost-and-price-list


How can I create a new collection in my Shopify store? Since your app provides single listings how will put these listings in one collection?

https://aopplus.freshdesk.com/support/solutions/articles/77000262974-how-to-create-a-new-collections-in-shopify-