AOP+ Policy for Replacement, Exchange, Refund, and Order Updates: (updated Jan 2022)
Our products are printed and processed by , therefore as much as we want to have a 100% error-free production, there is sometimes an issue, we will accept the following reason below for a replacement:
Normal Imperfection for sublimation on ready-garments are not included on this (white streaks on seams, underarms), we recommend using the cut and sew items instead.
Note: Please , your customers don't need to return the items received if these are the cases. Items should not be worn/used when filing claims.
We used to accept exchange for orders but unfortunately, we no longer have this option, if in any case your customers do not like the product, design, size, etc we cannot accept exchange and replace them for free. As much as we want to the expenses of this process are not healthy for us as a small company. A new order needs to be placed for cases like this.
We process refund only if case replacement is not amenable to your customer; we don't process a refund for the following reason:
: Request for replacement and a refund should be from the date your customer received the order or from the time we shipped. For tracked orders, we cannot send a replacement or refund once the tracking shows delivered and your customers claim they did not receive the order unless the delivery address is incorrect.
We have a time frame for the processing which is 3-5 business days. These are only average time frames we may be able to process and ship the orders as early as the 1st business day, we highly recommend requesting updates within 24hrs from the time the order was received.
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