AOP+ Policy for Replacement, Exchange, Refund, and Order Updates:



REPLACEMENT (updated Aug 2021) 


Our products are printed and processed by humans, therefore as much as we want to have a 100% error-free production, there is sometimes an issue, we will accept the following reason below for a Free replacement:

Wrong order received ( e.g., size, color, print )

Lost in transit ( if it is more than the time frame we have for the area )

Faulty items ( e.g., seams destroyed, poor print quality ) Sublimation


Normal Imperfection is not included on this (white streaks on seams, underarms)


Note: Please provide images for the claims, your customers don't need to return the items received if these are the cases. Items should not be worn/used when filing claims.



EXCHANGE  (updated July 2020)


We used to accept exchange for orders but unfortunately, we no longer have this option, if in any case your customers do not like the product, design, size, etc we cannot accept exchange and replace them for free. As much as we want to the expenses of this process are not healthy for us as a small company. A new order needs to be placed for cases like this.



REFUND (updated Aug 2021) 


We process refund only if case replacement is not amenable to your customer; we don't process a refund for the following reason:

  • The customer does not like the product (fabric, design)
  • Change of mind
  • Does not fit
  • Return order (wrong/insufficient address, refuse, addressee unknown, etc)


Important: Request for replacement and a refund should be STRICTLY WITHIN 2 WEEKS TIME FRAME ONLY from the date your customer received the order or for loss in transit 1-2 months only from the time we shipped.



CANCELATION AND ORDER UPDATE: (updated Sep 2021) 


We have a time frame for the processing which is 3-5 business days. These are only average time frames we may be able to process and ship the orders as early as the 1st business day, we highly recommend requesting updates within 24hrs from the time the order was receivced.

  • Cancellation is only possible if the order has not been printed yet.
  • Order update (e.g., size & color) is only possible if the order has not been printed yet
    Change of design is not possible for MASK products due to the overwhelming of orders received currently
  • Shipping address update is only possible if the order has not been shipped yet.



It is important to let your customer know about this policy to avoid dissatisfaction and wrong expectation which will lead to negative feedbacks to your store.