AOP+ Policy for Replacement, Exchange, Refund and Order Updates:



REPLACEMENT


Our products are printed and processed by humans, therefore as much as we want to have a 100% error-free production, there is sometimes an issue, we will accept the following reason below for a Free replacement:

Wrong order received ( e.g., size, color, print )

Lost in transit ( if it is more than the time frame we have for the area )

Faulty items ( e.g., seams destroyed, poor print quality ) Sublimation


Normal Imperfection is not included on this (white streaks on seams, underarms)


Note: Please provide images for the claims, your customers don't need to return the items received if these are the cases.



EXCHANGE  (updated July 2020)


We used to accept exchange for orders but unfortunately, we no longer have this option, if in any case your customers do not like the product, design, size, etc we cannot accept exchange and replace them for free. As much as we want to the expenses of this process are not healthy for us as a small company. A new order needs to be placed for cases like this.



REFUND


We process refund only if in case replacement is not amenable to your customer; we don't process a refund for the following reason:

  • The customer does not like the product (fabric, design)
  • Change of mind
  • Does not fit (return and exchange is recommended for this)


Important: Request for replacement and a refund should be STRICTLY WITHIN ONE MONTH TIME FRAME ONLY from the date your customer received the order or for loss in transit 1-2 months only from the time we shipped.



CANCELATION AND ORDER UPDATE:


We have a time frame for the processing which is 3-5 business days (5-7 for cut and sew products). These are only average time frames we may be able to process and ship the orders as early as a 1st business day.

  • Cancellation is only possible if the order has not been printed yet.
  • Order update (e.g., size & color) is only possible if the order has not been printed yet
    Change of design is not possible for MASK products due to overwhelming of orders received currently
  • Shipping address update is only possible if the order has not been shipped yet.



It is important to let your customer know about this policy to avoid dissatisfaction and wrong expectation which will lead to negative feedbacks to your store.